Privacy Policy
Last Updated: March 2026
Oak and Clay respects your privacy. This policy explains what information we collect, how we use it, and how we protect it when you visit our website, create an account, place an order, or contact us.
1. Information We Collect
We may collect contact details such as your name, email address, phone number, shipping address, billing details, and project information you voluntarily submit through forms, checkout, or direct communication.
2. How We Use Information
We use your information to process orders, provide project updates, respond to inquiries, manage customer relationships, improve our website, and operate internal project workflows.
3. Payments and Third-Party Services
Payments are processed through third-party providers such as Stripe and NOWPayments. We do not store full payment card information on our servers. We may also use connected services such as Google Drive or email providers to manage project documents and communication.
4. Cookies and Analytics
Our website may use cookies or similar technologies to support authentication, cart functionality, performance monitoring, and general website improvements.
5. Data Sharing
We do not sell your personal information. We only share information with service providers and tools needed to operate Oak and Clay, fulfill orders, and support project delivery.
6. Data Retention
We retain customer and project information only as long as necessary for business, legal, accounting, operational, and support purposes.
7. Your Rights
You may contact us to request updates or deletion of your personal information, subject to any legal or operational requirements that require us to keep certain records.
8. Contact
If you have questions about this policy or how your information is handled, contact us at craft@oakandclay.com.